Frequently asked questions
All orders placed before 2 PM (Monday to Friday) are processed and dispatched the same working day.
We use Royal Mail 24-Hour Tracked Delivery, so most UK customers receive their orders within 1 working day after dispatch.
You’ll receive a shipping confirmation email with tracking details once your parcel has been sent.
If your parcel hasn’t arrived within the expected delivery time, please check your tracking information first — it’s sent to your email once your order is dispatched.
Sometimes Royal Mail may leave the parcel in a Safeplace or with a neighbour.
If it’s still missing after 3 working days (UK) or 10 working days (international), please contact us at support@supplementparadise.com with your order number, and our support team will investigate the issue promptly.