SHIPPING & RETURNS
SHIPPING POLICY
At Supplement Paradise, we offer reliable, tracked shipping across the UK and select international destinations.
📦 UK Shipping
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Free Standard Delivery on all UK orders
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Estimated delivery time: 1–2 business days
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Orders are processed within 24 hours (Mon–Fri)
🌍 International Shipping
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Currently available to select EU countries
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Delivery times vary by destination (typically 5–10 business days)
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International shipping costs are calculated at checkout
🕐 Order Processing
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Orders placed before 2:00 PM (UK time) are usually dispatched the same day
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Orders placed after this time are shipped the next business day
📬 Tracking
Once your order is dispatched, you'll receive a shipping confirmation email with a tracking link.
RETURN & EXCHANGE POLICY
This Returns Policy forms part of our Terms and Conditions of Sale. We reserve the right to update this policy at any time.
🛍️ 30-Day Returns for Peace of Mind
We want you to be fully satisfied with your purchase. That’s why we offer a 30-day return policy on all eligible items purchased from www.supplementparadise.co.uk.
You have 30 calendar days from the date of delivery to return your item for a refund or replacement.
🔁 How to Return
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Contact us at support@supplementparadise.com with your order number and reason for return.
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Our team will provide a Returns Authorisation Number and instructions.
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Securely package your item and include your name, order number, and contact details inside.
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Ship the product using a tracked service. We recommend obtaining proof of postage.
✅ Eligibility Criteria
To qualify for a refund:
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Items must be unused, unopened, and in their original condition and packaging.
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You must contact us within 30 days of receiving your order.
📦 Refunds
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Refunds are issued to the original payment method within 3–5 business days of receiving your return.
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We will notify you once your return has been inspected and processed.
🚚 Return Costs
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If you received a damaged, faulty, or incorrect item, we’ll cover your return shipping costs.
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For all other returns (e.g., change of mind), the customer is responsible for return postage.
⚠️ Faulty or Incorrect Items
If your item is damaged or incorrect, please email us within 30 days of delivery with a photo and description. We’ll arrange a replacement or refund, no hassle.
⚖️ Your Statutory Rights
This policy does not affect your statutory rights under UK consumer law. You are entitled to a 30-day right to cancel under the Consumer Contracts Regulations 2013.
More information can be found at www.gov.uk/consumer-protection-rights.
📩 Contact Us
Supplement Paradise Ltd
Unit 3, Ty Keir Hardie,
Ave De Clichy,
Merthyr Tydfil, CF47 8LD
Email: support@supplementparadise.com
Tel: +44 2920 037 874